SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
At AGREYAS, every order is prepared with intention and delivered with care.
We are pleased to offer complimentary delivery on select orders, depending on your location and purchase value. Any applicable shipping charges — if required — are transparently calculated and displayed at checkout before you complete your order.
For select regions and limited-time occasions, we may extend complimentary premium shipping as part of our commitment to elevating your experience.
Each AGREYAS delivery is thoughtfully packaged to ensure your product arrives in perfect condition — discreet, protected, and ready to transform your space.
Should you require express shipping or have a special request, our support team is available to assist.
How long will delivery take?
Every AGREYAS piece is prepared with precision before it begins its journey to you.
Delivery timelines typically range between 3–7 business days, depending on your location. For select regions, express shipping options may be available at checkout.
Once your order is dispatched, you will receive a confirmation with tracking details so you can follow its arrival.
We believe anticipation is part of the experience but never uncertainty. If you require assistance or have a time-sensitive request, our support team is ready to assist.
What exactly happens after ordering?
The moment your order is confirmed, your AGREYAS experience begins.
1. Order Confirmation
You will receive an immediate confirmation email acknowledging your purchase.
2. Careful Preparation
Your selected piece is inspected, prepared, and packaged with precision. We ensure every detail meets our quality standards before it leaves us.
3. Dispatch & Tracking
Once shipped, you will receive tracking details so you can follow its journey to your space.
4. Delivery
Your order arrives securely packaged discreet, protected, and ready to elevate your environment.
From confirmation to arrival, each step is designed to be seamless, transparent, and reassuring.
If you have any special instructions or need assistance at any stage, our support team is always available.
Do I receive an invoice for my order?
Yes. Once your order is successfully placed, a confirmation email including your order details will be sent to you immediately.
Your official invoice is issued digitally and can be downloaded directly from your confirmation email or provided upon request. We prioritize clarity, transparency, and discretion in every transaction.
If you require a customized invoice for business purposes or need assistance retrieving your documentation, our support team will be pleased to assist.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
Your payment is securely processed at the moment your order is confirmed. Once you complete checkout and receive your order confirmation, the authorized amount is charged to your selected payment method. This ensures your selected AGREYAS piece is reserved and prepared without delay. All transactions are handled through secure, encrypted payment gateways to protect your information at every step. If you have any questions regarding your payment status, our support team will be happy to assist.
What is wishlist?
Your Wishlist is a personal space within the AGREYAS Online Shop where you can save pieces you admire for future consideration. It allows you to curate your selections, compare options, and return to them whenever you’re ready without needing to search again. Think of it as your private collection in progress. Whether you are planning a future purchase or simply exploring possibilities, your Wishlist ensures your preferred pieces remain beautifully within reach.
What should I do if I receive a damaged or wrong product?
At AGREYAS, precision and quality are never optional. If your order arrives damaged or you receive an incorrect item, we sincerely apologize for the inconvenience.
Please contact our support team within 48 hours of delivery, including:
Your order number
Clear photos of the item and packaging
A brief description of the issue
Once reviewed, we will promptly arrange a replacement or appropriate resolution. Our priority is to ensure your experience reflects the standard of comfort and care we promise.
Every concern is handled with discretion, urgency, and respect.
If you need immediate assistance, our team is here to support you.
Can I change or cancel my order?
We understand that plans can change. If you need to modify or cancel your order, please contact us as soon as possible after placing it. Our team begins preparing orders promptly to ensure timely delivery, so changes may only be possible before the order has been processed or dispatched. Once an order has entered the fulfillment stage or has been shipped, we may no longer be able to cancel or amend it. In such cases, our team will guide you through the available return options. For urgent requests, we recommend reaching out immediately with your order number so we can assist you without delay.
